Milton Keynes 01908 483233

Boston01205 449399

Peterborough01733 598039

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Privacy Notice

We are Locked and Secure Ltd (Company Number 8563312) (“we”, “us”, “our”). Our registered office is at Sunbeam House, Fore Lane Bicker, Boston, PE20 3AZ.

We are committed to safeguarding your privacy. This policy – together with any other documents referred to on it – sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Locked and Secure Ltd is a “Data Controller,” which means that we are responsible for deciding how we hold and use personal information about you. We are required – under data protection legislation – to notify you of the information contained in this privacy notice.

What information do we collect?

We collect customer details including, name, address, email and contact numbers. We also store information relating to security systems we have worked on or installed in customers properties. In relation to CCTV, this will also include remote access details as well as passwords.

How do we use your personal data?

We may use your personal data to:

Keep records regarding

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Disclosing your personal data to others

We will not share your personal data with others, unless:

Where we store your personal data

We store all your personal details on a secure server, this is based in an audited data centre (SSAE 16 and ISAE 3402). All data is encrypted using a transport layer security with military grade AES-256 encryption. The systems we use are compliant with SOC2 Type I and SOC2 Type II standards also.

How long do we keep your personal data for?

We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data – and whether we can achieve those purposes through other means – and the applicable legal requirements.

How secure is my data?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Your rights

Under certain circumstances, by law you have the right to:

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us at Sunbeam House, Fore Lane, Bicker, Boston, PE20 3AZ or email us at

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Your right to complain

If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).

The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at You can also visit the ICO’s website by following this link:

Changes to our privacy policy

We keep our privacy policy under regular review and any updates are posted on our site. This privacy policy was last updated on 30th April 2018.

Data Controller

The data controller responsible for your personal data is Locked and Secure Ltd (Company Number 8563312.) Our data protection registration number is ZA013232.

If you have any questions about this privacy notice or how we handle your personal information, please contact Locked and Secure Ltd on 01908 483233 or 01205 449399