I am the property manager for a block of flats in Campbell Park, Milton Keynes. Due to the recent anti-social behaviour in and around the site, alongside issues with Fire Regulations not being followed bu several residents, the residential management company instructed me to have CCTV cameras installed. A search of local contractors led me to contact Karen of Locked and Secure. Karen quickly arranged a site meeting with myself to discuss the options and provided a quote shortly after. Several site directors raised questions regarding the quotation- for example how long will the cameras recorded for, were they vandal proof etc. Karen answered all of these queries in a very timely manner and the directors of the management company gave the go head for the works to proceed. Karen quickly arranged a date of install, even meeting an electrician on site to discussed remedial works required to install the system. All works were carried as per her quotation and all wiring leading to and from the cameras was neatly run along wall corners and edges. Karen then met with me in the office to set up a work mobile for remote access, then met me on site to explain how to playback the system. I cannot fault Karen's customer service throughout this process. I would have no problem in recommending Locked and Secure to other companies in need of CCTV. Gary Siddle Property Manager CS2 Management
The service recieved from teh quote stage through to the installation was fantastic, nothing was too much trouble and any questions were answered quickly and clearly. The product specified was exactly as required and at a very good price. Installation was installed quickly, cleanly and with minimal disruption. I would certainly highly recommend David and his Team at Locked & Secured to anyone looking for a security system and will be going back to them if I ever need to expand or require a new system.
Excellent service and fantastic professionalism. Everything is managed very well right from the day when the survey taken place to the day of installation. My wholehearted thanks to David Robinson from Locked & Secure Ltd for making my house more secure.
Locked & Secure were a recommendation from a family member and they did not disappoint. Great advice in a very timely service. Professional, clean and tidy installation with a really good explanation of the new security system when installed. I am a very happy customer.
On an extremely hot day, these guys did not let me down. They'd been delayed at a previous job, but they still came, and worked late to get the job completed on that day, knowing that I'd taken the day off work. Most companies would have apologised but not turned up. Where other competitors focussed on what they wanted to sell, these guys focussed on what I actually wanted. Dealing with Locked and Secured gave me the 'warm fuzzy' feeling that other's did not! Highly recommended by me. (Reviewed July 2018)
It's not often you find a company that treats their customers the way they would like to be treated in their own home. The installation was superb and completely hassle free. The installers were punctual, polite and friendly and carried out their job smoothly and efficiently. I would have no hesitation in recommending this company to anyone.
Professional and friendly. I was provided with all the information I needed prior to installation of my house alarm and any queries were answered promptly. During the actual installation I was given clear explanations and was even provided with extra tips on how to make my property more secure! I feel like the right product has been recommended to me, with no pressure to buy more than I needed. I would definitely recommend Locked and Secure to family and friends. (Reviewed July 2018)
Excellent service from start to finish, smooth installation, thorough testing and demo. Would highly recommend. (Reviewed July 2018)
Locked and Secure were a pleasure to do business with. From the first phone call to the consultation all the way to the installation. Everyone involved were very friendly, knowledgeable and completed the work to a very high standard. Would definitely recommend them to others and would use them again in the future. Time keeping was excellent and the house was left very tidy. (Reviewed July 2018)
The level of service received from Locked and Secure totally surpassed my expectations, right through from the initial consultation to the completion of the work. Our consultation was easy to understand and we were walked through all options and recommendations. Locked and Secure had demonstrable knowledge of what they were selling and everything was conducted in a friendly manner. Come installation date, installation options (e.g. cable routes) were discussed and they were able to meet my requirements of hiding all cables. The work was carried out to a highly professional level with all mess and packaging cleaned up and taken away. I'll be returning to them to further expand my security system and would have no reservations about recommending them to friends or friends.
Security Alarm installed, great service from David, went through all operations and answered queries, very professional service
From initial consultation through to completion was great. Everything explained and questions answered thoroughly. Very happy customer (Reviewed April 2018)
Carried out work with no mess, tested everything, then took care to ensure we understood how to operate the alarm before leaving quite late in the evening. We would say they seem to know their stuff and are competent and professional as a company.
I received excellent service from the Locked and Secure team. Karen undertook the initial survey on my security system and David Robinson and young David undertook the work. They were always punctual, helpful and knowledgable. Their work was neat and tidy with no mess. I have no hesitation in recommending them.
A great company to deal with from start to finish. If you are looking for CCTV for your home or business do not hesitate to give them a call.. Very professional and friendly from the survey to installation. All costs are clearly given up front and they even accommodated the date of installation and time. Thanks guys keep up the good work!
Very good service very tidy and neat. Good customer relations.
Very good service from start to finish. Prompt responses from initial enquiry to completion and installation was completed with harldy any disruption.
From the initial contact right through to the completion of the installation the service provided was excellent. We never felt pressured to use this company at all, in fact we felt no pressure at all. The work was carried out with as little disruption to us as was possible and this meant working around both our two dogs and our one year old Grandchild. Before leaving the fitter made sure we were totally happy and confident with our new system and ensured us of their future support should we need help.
Excellent professional service from first point of contact through to completion of work carried out.
Very competitive pricing; good product; excellent value and good honest/practical advice. A very personable team who really care about their customers. Customer service is excellent with good communication throughout the installation and after sales process. A very professional and friendly service from a family run business and I have no hesitation in recommending them to anyone considering any aspect of a home security system.
A FULL SERVICE ON MY ALARM SYSTEM CARRIED OUT. EXPLANATIONS GIVEN ON WORK REQUIRED AND OPTIONS OFFERED. HAVING ADDITIONAL WORK CARRIED OUT TO MODIFY THE SYSTEM NEXT YEAR. VERY SATISFACTORY.
From the initial consultation to the alarm been fitted the overall service was excellent and extremely professional. All details of the alarm and installation covered thoroughly and the fitters cleaned up after the job and nothing was too much trouble. I would definitely recommend this company to my family and friends.
The service I received was to the highest order.The team listened to my requirements & provided me with a system that was both user friendly & provided me with a level of cover that more the met my needs.I was kept informed at all times to what they were doing & why. When options were available, they were discussed, which meant that I could make an informed decision.The installation was carried out very efficiently with my home being respected at all times.Upon completion of the installation, I was given a complete demonstration of it works with the aftercare being made very clear.I cannot recommend David & Karen services highly enough. I would recommend them as a first point of contact for all of your security requirements.
Excellent service from start to finish very friendly and professional, nothing is too much bother
Exemplary. Wish all trade people could be this good. Highly recommended.EVY2
Reviewed 06-Nov-2017 Locked and Secure and their team have been a pleasure to deal with. Honest, reliable and knowledgeable.
Excellent Service, Excellent Pricing and Excellent Installation. There are not really enough superlatives to add. You knew you where dealing with a professional company from the start, which is very comforting. The quote for both Cameras and Alarm came in at the same price as some had quoted for just the Alarm. We needed a higher spec alarm as retailers and they sorted it all and made it so easy. Nothing was too much trouble. The engineers were very knowledgeable about the systems and where able to put you at ease as to how the system would work, were polite, tidy on install and well presented. Onsite every day until the job was completed. We had regular site visits from the project manager to ensure all was going according to plan and to answer any questions we had. Post install the project manager to set up the networking and the engineer also help set up your Mobile apps etc. They gave us the manuals to ready through, but took us through it so we could use the manuals for future reference. The systems are great and our team love the simplicity of the systems Top Marks! Well done.
From my initial enquiry on the website, an appointment was quickly arranged to discuss my specific requirements. A suitable option was quickly identified and the work was carried out as agreed. From the start to finish, I was kept informed on progress and the installation itself was carried out quickly and all debris cleared away. Both Karen and David were extremely professional and knowledgeable and I will certainly be using Locked & Secure for all my future security needs.
Alarm installed quickly and professionally
Very professional and polite Company personnel. Arrived on time for every appointment and have done a really good job.
Very good, would have no hesitation in recommending this company.
Over and above expectations
Excellent customer service from the free quotation to completion of the work. Friendly and knowledgeable engineers who installed the system quickly and quietly and cleared up after themselves. They explained the system in detail and allowed me to ask questions. Cannot fault this service which I would recommend without hesitation.
Excellent service, work carried out efficiently with no fuss.
Superb service value for money friendly installer. Many thanks David
Excellent service arrived on time completed on time kept every were very clean & tldy I would be more than happy to recommend them to all my friends & family John & Rosie z29H
Superb service.No pressure from Karen to buy. Just good sound advice.David and his dad did a good job very clean and tidy. Described the operation of the system after completion.Even i understood
Fantastic service from initial phone call to site survey to completed job to after sales. When it comes to home security you want to ensure that you are getting the best and that is definately the case with Locked and Secure. They explain everything in detail, with a no-rush service. All appointments were kept with a friendly service and very high level of workmanship. Would recommend Locked and Secure to anyone who is thinking of reviewing their home security.
Excellent customer service and friendly staff
excellent service, tidy and professional from design to completion would highly recommend
Very professional service throughout.
Locked and Secure helped us when we moved offices. There was an existing, but very broken, alarm and door access control system that they put back in place for us, ensured that we were able to manage it ongoing, and enabled a remote monitoring service. Their work was of excellent quality, timely, and they're also great people to work with.
We chose Locked and Secure on local recommendation. The system was explained to us in detail and there was no sense of rush or pressure. The fitting was carried out on time and the operation of it was carefully explained, again without any sense of rush. We are very satisfied.
I received a friendly and efficient service from Karen, David and Doug. Very pleased with my new alarm system. Very user friendly with easy to understand instructions. Also thank you for leaving my home nice and tidy. I will be happy to recommend your services.
Nothing was too much trouble. David and Doug did a very tidy job. David took time to explain the system until we were happy. A++++++
LOCKED & SECURE have installed and commissioned an intruder alarm system which met our specification. This involved all the necessary wiring, sensors, alarms and control system for a combined church and community centre. The system was complicated because of multiple access points, but this was completed in two and a half days, fully commissioned. The TAB setting system has worked well with a good number of users and so we are very relieved to be firstly more secure and secondly have what appears to be a very reliable and easy to use system. Their attention to detail was very well received. I can commend this company and would recommend their supply and installation of systems of this nature for your needs.
Any question I had prior to agreeing installation of my intruder system Karen answered. There was no pressuring me into buying from Locked & Secure, just very friendly and informative. David and Doug installed the system leaving no mess, tidying up as the progressed. Once fitted David described and showed me how everything worked. Both David and Karen stressed that no problem was too small and to call them with any queries, worries or help.
I had an alarm replaced on my house in Milton Keynes. I had a free quote after a visit to my home. Locked and secure are a very professional business. They arrived at the expected time and installed the alarm with the minimum of hassle. I am happy to recommend then.
We were very happy with the level of service and patience shown by the alarm installers. They were very polite and took us through the system until we understood it. They arrived on time and were very efficient and knowledgeable. Highly recommended.
Good workmanship left the job tidy and took time to explain the system
Excellent from start to finish. Karen gave me all the information I needed when she visited to arrange the quote. David and Doug installed the system with no mess and a clear demonstration. I had a couple of questions after installation that were answered very quickly
I can't praise Locked and Secure Ltd highly enough. The whole project was efficient and professional from first contact to obtain a quote to sign off on project completion. The quality of the teams work is faultless. I have no hesitation recommending them to anyone considering installing security services.
When I made my initial enquiry I received responses back in a timely manner. David arrived on time, completed the installation efficiently, cleared up and took all his rubbish away. Great service thanks
Excellent service from start to finish on the day and continuing with any help needed. Very friendly and helpful company
Very helpful, very knowledgeable very prompt and very profession service - highly recommended
Fantastic personal service. They provided great information when I first phoned, and continued to provide great customer service through the survey, quote and fitting. All three people I dealt with were knowledgeable, professional, friendly and polite. They left no mess and were even great with the kids! I absolutely would not hesitate to recommend them.
We were looking for a security service company that was not one of the national brands but a local company that was accredited to SSAIS which was a requirement by our insurers. After some serious searching and investigating we finally concluded that we would invite Locked and Secure to visit our home and quote for the supply and instal of a Intruder Alarm and separate CCTV system. We chose L & S because they are a local family run buisiness who have great credentials and offered all the products and services we required. The service we received, from Karen's original survey visit through to David's installation of the systems has been exceptional. The whole process was seamless. professional and efficiently carried out. Once the installation was completed David then took time to explain and train us on how to use the systems. My wife and i are both retired and were grateful for his patience with us and ensuring that we were both happy and confident with our understanding of the systems before left. He also contacted me the following day to check that we were ok and all was well. Locked & Secure Ltd are a company with real values on Service, Care, Attention to detail and competitive priced. I would highly recommend them for being a great local company with a dedicated team who surpassed all our expectations and to the highest level.
From initial survey to provision of quote and completion of works carried out the whole team were knowledgeable, courteous and professional at all times. We are very happy with the products and services provided and would highly recommend Locked and Secure to anyone requiring a good quality security system. Product itself easy to use with instructions and demonstration given to us.
All the work carried out was to a good standard, professionally done. The guys were friendly and courteous and tidied up very well after themselves! Very pleased and would recommend.
We were really concerned after recent spree of break-ins so decided to have a security system installed. David visited our office and spent time investigating how best it could be protected. We really like the system he put forward and the install was clean and tidy. I now sleep a lot better at night knowing that my business is protected by a state of the art security system. I would recommend Locked and Secure to any business or home owner, plus its great to deal with a locally owned and run business. Thanks guys!!!! November 2016
The service we received from Locked & Secure from initial quote through to installation was first class. So refreshing today to find a company that prides itself on customer service. He advised that he would be at our house at 8:30am and he was there on the dot. The work was carried out exactly as promised and we were also impressed with how tidy the fitter worked leaving all areas spotless.
Very friendly company to deal with. Quick and easy. No mess during installation. Just what we needed! Thanks.
Very professional, efficient installation - clearly explained to us - very pleased with the work.
A smooth and trouble free upgrade, clean, tidy working ethics. Professional installation. Highly recommended as a local business. Well done.
"The service from Locked & Secure was excellent! David was professional and supportive and his expertise was invaluable. I wouldn't hesitate to recommend Locked & Secure, in fact I have done already! We felt so comfortable and confident with them during all our interactions."
'Very pleased as the work was carried out to a high standard for a fair price.'
'Fantastic service. superb care and attention. Great choice, for any one interested look no further.'
"Spot on, on time, friendly, helpful, good price. Very good service."
"Excellent service from quote to installation. We had some relatively unusual circumstances and this firm was happy to spend extra time going through options at the quote stage, was very open about where add-ons were really not necessary which helped us to save money with confidence and the installation went very smoothly. Very happy to recommend their services."
"Great value for money, competent, tidy and most importantly very knowledgeable - without hesitation, would recommend them"
"The whole process from first visit to the end of the installation and training on the alarm system was done with the utmost courtesy and confidence. You were made to feel that you were the important element and not the company they worked for. The installation was clean and efficient and the training was well explained. Would definitely recommend"
"We are really pleased with the standard of workmanship carried out by David on 7/7/2016"
"I don't use this word lightly but, perfect, from initial contact to security audit to fitting and support of my chosen security setup. Highly recommended."
"Very professional, clean, tidy and pleasant. Nothing too much trouble."
"Excellent service from Dave"
"David and Karen are always friendly, they respect your home and always ask your preferences before going ahead with anything."
"Great services from David at Locked and Secure. I had three quotes and he was the best service."
“Working with Locked and Secure from beginning to end has been a dream. Karen and David really took the time at the beginning to understand our work and our security needs, before making their recommendations and proposals for our security solutions. Communication has been superb throughout the process. Great product knowledge, personable team and fabulous customer service”
"Brilliant, professional and knowledgeable."
"We feel very comfortable having the engineer in our home. Efficient service."
"Very pleased with their service. Would highly recommend this company."
"Polite and efficient service."
"Excellent service and price. Would recommend."
"Friendly, professional, efficient, clean & tidy. Very impressed"
Continuing good service - very happy
Very nice company - polite, neat, tidy and had good communications. Eager to please
"Quick response to enquiry, new alarm fitted within 1 week. Efficient, friendly, tidy service - good job! "
"Very good price, helpful and quickly installed. Very happy "
Great service from David. Informative and knowledgeable! (Mike, MK)
Good services at point of sale (by phone) and in terms of site visit and completion of the work (Ebony, MK)
Very content. Friendly, helpful, excellent advice. Didn't try to sell me things I did not need. Very cooperative.
Very good service. Clean, polite, friendly and good product. Very happy with everything
Professional service given plus helpful advice from friendly team. Would recommend them. (JK, TS)
Home alarm fitted. Very good job leaving everything clean and tidy when finished. Took time to explain how to use, making sure I understood before he left (ES, MK)
Professional, punctual and polite
Super friendly service with great advice too. Would highly recommend using them.
Friendly reliable person. Always turns up when he says he will for you.. Feel you can trust him completely.
Excellent Service and very personable. Very smooth, easy and clean installation process.
"I just had an alarm system installed by this company and the service was really excellent. To start with there was no high pressure sales and David who came to give my free quote really knows his stuff. What is really good is that David is also fitting the alarm systems so again he knows everything about them and not just a sales man. With the quote you get different price options and prices to choose the system you feel suits you best from David's recommendations. Locked & secure did a really excellent job of fixing the alarm and by lunch time the job was done. David then took his time to go through the paperwork and explain the alarm functions. They are also at the end of the phone if you ever need help. I found this company via Which Local and it is great to see that it paid off. I can highly recommend this company for delivering excellent service and providing a top rate product. 5 out of 5"
"Very professional and fair. They will not try to sell you something you don't need. Great service! Thanks."
"Have used for several years and have not been disappointed"
"Good customer service, even phoning to say will be slightly late for appointment. carried out maintenance work efficiently with a pleasant manner "
"Friendly, efficient, professional"
"Such a pleassant young man to have in the home. We feel very confident in him and his work"
"Excellent service. Arrived on time. Tidy/explanations given"
"Overall service is very good, that includes after sale and customer relations"
"Excellent in all respects"
"We have had excellent service from Karen & David at Locked & Secure. The alarm system has been installed professionally and works very well. All queries or requests have been tended to with very fast response and action. All our needs have been met and exceeded. It’s a pleasure to deal with a helpful, polite, reliable and professional local company and we will continue to do so in the future." Quality : Customer Service : Value for Money :
"Excellent quick service"
A fantastic service from start to finish. Excellent product knowledge and a pleasure to deal with.
"the alarm was installed in a very clean, tidy and efficient way. Thank you"Quality :Customer Service :Value for Money :
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"Can I just say it has been a pleasure dealing with you and Karen. I would have absolutely no hesitation in recommending your services and company. The work was carried out smoothly and from the moment you came to give us a quote to final tweak it has been a very professional job, clean and tidy. May not have been the cheapest quote we had but the quality and capabilities of the system ..... well my wife and I both feel that it was well worth it."
"Very efficient, professional and totally reliable. I was impressed. "Quality :Customer Service :Value for Money :
Great service!Quality :Customer Service :Value for Money :
"Excellent service from onset to completion of a job . A small technical problem was rectified immediately. I would whole heartedly recommend"Quality :Customer Service :Value for Money :
"Very impressed - great patience in explaining the workings of the burglar alarm"
"Quiet and got on with the job without chatting, efficient "
"L & S provide an efficient but friendly service, delivered in the most professional manner. After sales service is prompt and reliable."
"Great, service. Reliable"
"David is kind, considerate and efficient "
"I am very pleased with their service. Very effective, polite and respectful"
"Excellent service. Called to confirm job day before. turned up on time and nothing too much trouble. Excell"
"Very professional installation and a clear explanation of how the system works"
"Would highly recommend this company "
"Very professional, caring, understanding company. Many thanks"
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"Very informative about what was done. Caring of furniture, carpets etc within the property. A very reassuring person "
"Good honest service "
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"Very pleased. Arrived on time, spent longer than expected because task proved more difficult. Will use again"
"Very quick, friendly and professional service. Less than an hour and a half from first call to job complete. Brilliant"
"Good, reliable, friendly service. I would definitely recommend. Gave average for value for money as nothing to compare it with "
"Professional and friendly service. Worked in a tidy manner"
"Good friendly service. Quality and reliability"
"I would highly recommend this company. I received beyond expectation service with patience, helpfulness, politeness and a desire to please"
Thorough and efficient. Prompt response and punctual. Excellent service
Reliable, competent, professional
Great company. Friendly, personable, tidy, reliable couple. I couldn't be happier
Professional high quality service. You pay for what you get. Recommended
Relaxed, professional approach. Very happy with the service
I used the services of Locked & Secure just last week and cannot recommend them highly enough. I had managed to break the barrel in my front door (around 6pm) on a weekday and David was with us within 30 minutes. He fitted us with a new barrel, aswell as cutting us 3 new keys on location. They are extremely professional, yet personable at the same time. I could not believe how quickly they got out to me and their rates were very competitive indeed. Thanks again!
"Always available for advice and help. Brilliant service. Five stars in our book."
"Prompt response and very helpful. Fantastic aftercare, e-mails and phonecalls replied to quickly and efficiently. Friendly service"
"David arrived at the agreed time, with his ID and corporate van and clothing making it clear who he was. He was polite, courteous and did the work efficiently and for the agreed price. Very pleased. Thank you."
"Very pleased, excellent job - alarm works. what more could one ask for?"
"Arrived on time. Quickly identified the problem. Choice of solutions. Adhered to the agreed price despite length of time. Very thorough. Excellent"
"Excellent service, professional throughout. I would not hesitate to recommend"
"Very friendly and efficient service. Would definitely recommend this company."
"Great service, very informative and helpful"
"Knew his work inside out, clean worker, very nice man, patience telling us how to work everything, not rushed. Have already spoken about him and the company to others"
Thanks for such a good service!! Hope we don't need u again, but have your no. Stored just in case! Completely recommend this company :-)
“As I attempted to leave my house, I suddenly discovered that the front door lock had somehow broken and I was effectively locked in my house. I immediately called Locked & Secure who responded extremely promptly and were able to resolve the problem fully within a couple of hours. A fast, friendly and high-quality service, which I would have no hesitation in recommending to others. Thank you Karen & David.”
“I needed to upgrade my alarm system to protect my business as well as my home, as I work from home, and I chose Locked and Secure Ltd for this work. They came out and assessed my property and my requirements, gave honest and practical advice and then got back to me with a competitive quote within 24 hours. The work was scheduled in to suit me and completed without fuss or mess and I was also given full instruction on how the system is operated, which isn’t difficult. As an added bonus, while they were here, I was given great advice on general home security which I have implemented and am greatly thankful for. I wouldn’t hesitate to recommend Locked and Secure Ltd if you are thinking about security and alarms for any building…great system, great price and great service.”
"Locked and Secure installed a couple of smoke detectors and a new lock for me recently. David was punctual, courteous and thorough and is certainly knowledgeable in his area of expertise. I would definitely recommend Locked and Secure to anyone looking to secure their property"
"My wife was at home when you engineer called and she said that she was most impressed by his attitude and knowledge regarding the product and problems that we were experiencing. She has asked me to convey to you that he is a credit to your company and should be congratulated"
"he was extremely punctual, completing the work with the minimum of fuss, no mess and at a very reasonable cost"
"David has been brilliant at helping secure our premises. We called him out on a very tight schedule, was there exactly when requested, and completed all work quickly. He even gave me information about the locks fitted that I could take back to the house insurance company and get a better rate, saving me more money in the future. I couldn't be happier."
"When I was unable to secure my property, Dave made himself available quickly to assist resolve the situation. He described the options and suggested the one which would best suit my needs. The quote was what I paid and the job was done efficiently and without residual evidence of repair. I highly recommend his work and would not hesitate to use his services again. Thanks very much Dave."
"David I am grateful to you for sorting this problem.................. Your customer service is a big asset to your company and I wish you every success"
“David was recommended to me when I needed a locksmith in a hurry. He responded very quickly, turned up promptly, was professional, personable and considerate... "
"When it came to the installation, it was quick, mess free and on time..."